top of page
FAQ
  • Is this the official store of The Wandering Inn by Pirateaba?
    Yes! This is the official store of The Wandering Inn and the only place around that you can get offically licensed merchandise. Some other items (such as ebooks, audiobooks, comicbooks etc) are available from other retailers such as Amazon, Audible and Cloudscape Comics.
  • Can I still read The Wandering Inn for free?
    Yes, The Wandering Inn is available to read online for free here.
  • Do you ship to my location?
    We ship to all countries worldwide except Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria. Our supplier has also temporarily suspended deliveries to Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan and Yemen. Deliveries to the remaining regions of Ukraine are significantly impacted by the war. It is recommended to contact the store support to confirm delivery location and order items prior to ordering to ensure that it will be correctly delivered. Please note that all international shipping is sent as DDU (Delivery Duty Unpaid) and it is the reponsibility of the customer for prompt payment of any applicable cutoms/import duties, taxes and other fees as a result of the transaction to prevent delays/non-delivery of their order.
  • When will I receive my order?
    The majority of our products will arrive in 6-15 business days in the U.S, the UK and most EU countries. Other international customers may experience longer waits of between 3 to 6 weeks depending on product type and destination location. As our products are manufactured and shipped from a range of locations internationally, shipping will vary from product to product. Please note the following exceptions to this rule: - The Erin's Frying Pan product, including the related products (leather pan handle and pan stand) will take between 2 to 4 weeks to be manufactured before being shipped, with shipping times as per the above. As such, there may be a significant delay between ordering this product and it being delivered. - The Runners Guild Athletic Jersey is only shipped from Europe, so will have an additional delay arriving in the US of between 1 to 2 weeks. - Keychain products are only shipped from the US, so will have an additional delay arriving in the EU/UK of between 1 to 2 weeks. - The Wandering Inn Handmade Mug product is only shipped from the US, so will have an additional delay arriving in the EU/UK of between 1 to 2 weeks. - During busy periods (such as leading up to holidays), items may be shipped from a different region to account for manufacturing and shipping congestion. There will be a delay in shipping as a result of this. Fulfilment and shipping times may vary due to global shipping delays and in the lead up to peak holiday periods such as Christmas. More information about shipping can be found here. Estimated Holiday Order Deadlines: While no guarantee can be made of order arrival date, it is expected that the vast majority of orders will arrive prior to the listed holiday period should they be ordered before the dates nominated below: Christmas (Dec 25th, 2023): United States: Order made on or before December 10th 2023 for all products except posters/art prints (order on or before December 12th), The Runners Guild Jersey product and the Erin's Frying Pan related products (where a delivery date cannot be confirmed due to manufacturing timeframes). United Kingdom, Germany, France: Order made on or before December 9th 2023 for all products except the Erin's Frying Pan related products (where a delivery date cannot be confirmed due to manufacturing timeframes). Australia/New Zealand/Singapore/Japan: Order made on or before November 28th 2023 for all products except the Runners Guild Jersey (which ships from Europe), keychains (which ship from US) and the Erin's Frying Pan related products (where a delivery date cannot be confirmed due to manufacturing timeframes). Canada: Most products will be able to be ordered before December 8th 2023, however select products may need to be ordered before November 29th depending should they be shipped from the United States due to manufacturer load or from Europe (such as the Runners Guild Jersey). A delivery date cannot be confirmed for The Erin's Frying Pan related products due to manufacturing timeframes. Please contact us should you need to confirm the deadline for delivery to Canada for an individual product. Please note that all international shipping is sent as DDU (Delivery Duty Unpaid) and prompt payment of any applicable customs/import duties, taxes and other fees as a result of the transaction is the responsibility of the customer to prevent delays and/or non-delivery of the order. Please contact your local customs/duty authority for further information or to check the status of your parcel through the import process.
  • How do I measure for clothing fit?
    Please refer to the each product page for size measurements for each individual product (where available from manufacturer). Please note that the hoodies are fitted style and you should go up a size if you want a loose fit. Measurements can be made using the guide: BODY LENGTH: Place the end of a measuring tape beside the collar at the top of the garment (high point shoulder - HPS). Pull the tape to the bottom of the item. CHEST: Measure yourself around the fullest part of your chest. Keep the measuring tape horizontal.
  • Can you provide a different cut for apparel? Eg. women's cut, size, color, type etc
    Please contact us with what you would like and we will see if we can get it added as an option.
  • What is included in Book 1 of The Last Tide?
    Book One of The Last Tide includes the complete story of Solca Vis so far. The first section of this book (pages 1 to 72) was originally released as a separate eBook labelled Part 1. The remainder of Book 1 is completely new material, expanding on Solca's adventurers on a barren island at the edge of the Innworld. This version of the book does not include the prose or any other Kickstarter specific rewards and the hardcover version of the comic was available for Kickstarter backers only. Please note that The Wandering Inn Store does not fulfill The Last Tide and all order and support questions should be directed to Cloudscape Comics.
  • Can I use PayPal?
    PayPal is not currently accepted in the store however we plan to accept it in the near future. We are actively working on getting it up and running for the store as soon as possible. Please let us know via the Contact Us form if you would like to be notified be email when PayPal is activated.
  • What currency does the store use?
    All prices are in United States Dollar (USD).
  • How do I take care of my clothing?
    To look after your printed clothing it is recommended that you do the following: - Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. - Tumble dry low, or hang-dry for longest life. - Cool iron inside-out if necessary. Do not iron decoration. - Do not dry clean.
  • What if I have an issue with my order?
    Take a look at our store policy for more info about returns/exchanges. For any other questions, please contact us!
  • How do I contact store support?
    Please contact store support here for futher assistance.
  • When will new products be added?
    We will regularly be adding new products to the store. All new products will be advertised when they are available, however currently there is no set schedule for arrival.
  • Will I be safe here while making my purchase? Bandits? ...Crelers?
    There are two goblins standing guard outside of this store. One of them even has a pointy stick. You're hopefully in good hands.
bottom of page